Delivery and Returns
Emerald Plant delivery information
Free delivery on all orders over £175 in value! (Excluding some Scottish locations)
All orders under £175 are subject to one payment of £7.99.
We work to achieve 10 working day delivery times although this is often much quicker and if you require a faster delivery please email us where we can arrange this for custom quote.
As plants are living items, it is important to leave additional information at the checkout on where to leave the parcel if you are not in. As our plants our delivered by third party couriers it is important to specify this so that they are not taken back to the depot which could affect the overall health and quality of the plants. Without leaving a safe location at the checkout, you understand that if your delivery is missed, the plants could be in a lower than average condition.
Our standard delivery offered, is to Mainland UK only which excludes some Scottish locations. Offshore and other Scottish locations can be delivered to with an additional sucharge which would need to be worked out upon enquiry. Please email us before ordering to confirm your location: firstname.lastname@example.org
If you have any questions please feel free to either email us or call us on our nursery managers mobile: 07909118470.
Although we don’t offer specific delivery to Europe, we can fulfill orders if contacted prior to placing an order, we will quote a delivery charge at the time of enquiry which will be required to be paid. With deliveries for europe we accept no liability after they leave the nursery.
Not happy with your order? Return any order within 28 days of receiving, providing you have contacted us within 7 days of receipt. Your understand that the costs incurred for delivery will not be paid by Emerald Plants. Until we receive the goods you are returning, they are your responsibility, we would recommend you use a recorded delivery service to guarantee the safe return of your order.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.